BLACK PEN RECRUITMENT is South Africa’s #1 recruitment consulting firm specialised in BPO services, foreign language recruitment and staffing solutions and immigration services. With our outstanding experience in the BPO industry and our own in-house immigration division, we will find the right candidates for foreign language specialist positions as well as immigration solutions for foreign employees.
Business process outsourcing (BPO) and offshoring is a major global trend and the industry, with an expected annual growth rate of about 50% for the next five years.
BPO involves relocating business processes that a company usually performs in-house to a specialist third-party service provider. Outsourcing becomes offshoring when the third-party service provider is located overseas.
The South African government has identified BPO as a key sector to boost the country’s economy and create employment. A government-backed BPO support programme, launched in 2007, includes a budgeted R1.1-billion in investment incentives and extensive government support programmes, including an investment grants for start-ups and business expansions, training subsidies and discounted telecommunications prices.
South Africa has been awarded the title “Outsourcing Destination of the Year” twice in a row – acknowledging the many advantages that make South Africa the ideal location for BPO enterprises:
Black Pen provides highly specialised recruitment services for a comprehensive range of fields for both back office and front office outsourcing, including: HR, finance, accounting, insurance, data capturing and IT services as well as front office outsourcing like customer and contact centre services.
We ensure that we cover all aspects of successful BPO service operations. Whether it be for a migration of an overseas call centre to South Africa or to expand the outbound arm of your business filling job openings with unique skill sets and language proficiency, we are there to consult and help, every step of the way.
The significance of customer experience cannot be underestimated in today’s dynamic, real-time business environment. Customer experience is what determines how people feel about your business. Therefore it is vital to have a professional team on hand in order to create positive, memorable service experiences for your customers.
With our special expertise in both the BPO and the foreign language sector, Black Pen is able to help your business excel in an ever-growing global market. Black Pen offers specialist recruitment services for all fields relating to successful customer service, including:
Customer Service Representatives
Foreign Language Specialists
Industry Specialist Expertise
Outbound and Inbound Call Centres
Call Centre Management
Contact Centre Migration and Set-Up
Customer service and contact centre positions also make for great job opportunities for career seekers, particularly for those with foreign language skills. For foreign professionals wishing to relocate to South Africa, our customer service and contact centre positions can make for a great first step to starting a new life, as our in-house legal division is happy to take care of your immigration needs.