BPO & Customer Service Recruitment South Africa

Are you interested in increasing efficiencies in one of the world’s top outsourcing destinations?


Awarded the title “Outsourcing Destination of the Year” two years in a row, South Africa is fast becoming recognised as one of the world’s top Business Process Outsourcing (BPO)  destinations. Award-winning BPO in South Africa continues to achieve consistent cost reductions for clients globally.


Black Pen Recruitment is South Africa’s #1 recruitment expert, specialised in the large-scale recruitment of multilingual professionals for successful outsourcing. 


With exceptional experience in the foreign language market and our own in-house immigration division,  we see our clients as true partners, working together to build your BPO and call centre quality of delivery.

What is Business Process Outsourcing?


With a global growth trend projected at close to 50% for the next 5 years, BPO is the relocation of business processes that a company usually performs in-house to a specialist third-party service provider, for reasons of efficiencies. Outsourcing becomes offshoring when the third-party service provider is located overseas.


South Africa is emerging as a leading location for Business Process Outsourcing and Offshoring, attracting key international organisations through its commitment to infrastructure, technology, cost base, talent management and skills development. This investment is set to continue, with BPO identified by the South African government as a key sector for the country’s economic growth.  


Why Choose Black Pen Recruitment


Working with our diverse team of multilingual and multinational recruitment specialists, Black Pen Recruitment gives you access to the world’s top talent in every aspect of BPO and call centre skills.   


With our special expertise in both the BPO and the foreign language sector, Black Pen Recruitment is able to help your business excel in an ever-growing global market. 


We work with you to build professional multi-lingual teams, who are committed to delivering positive, memorable service experiences for your global customers.


  • Expertise in recruitment for both back and front office roles, specialising in BPO and contact centre services
  • 1 Stop Hub for fully screened recruitment and immigration services
  • Global network of talented professionals actively looking for new BPO opportunities in South Africa
  • Diverse team of multi-lingual specialists, covering all aspects of foreign language support services in 10 languages
  • Expertise in migration of call centres and expansion of outbound sales


How Black Pen Recruitment Can Help


  • Contact Centre Migration and Set-Up
  • Outbound and Inbound Call Centres
  • Call Centre Management
  • Customer Contact Talent
  • Customer Service Talent
  • Foreign Language Specialism
  • Industry Specialist Expertise


We recruit for the following roles


From call centre positions to specialist roles e.g. digital marketing and finance


  • Accounting  
  • Customer Contact
  • Customer Service
  • Data Capture
  • Finance 
  • HR
  • Insurance
  • IT
  • Marketing
  • Team Leaders


For more information on successful BPO and call centre outsourcing to South Africa, contact us. We would love to be your partner.