Contact Centre Agent

Black Pen Recruitment
  • Post Date: September 5, 2019
  • Apply Before: December 5, 2019
Job Overview

Would you like to work where others go on holiday with over 300 sunshine days per year?

Then, this is exactly the right thing for you!

Our Client is looking for an individual who is fluent in German and English.

The Contact Centre Agent reports to the Project Executive via Team Leader. Contact Centre Agents are the first point of contact for our Client’s. The main responsibilities within this role are to provide customers with an efficient, prompt and personalized service, in order to deliver a unique experience and support the Company’s business goals.

Location: Malta

Salary: Starting on 14.500€ per year

Requirements:

Essential

  • Good command of written and spoken English
  • Excellent communication and telephone skills
  • Organized and responsible
  • Works well under pressure to achieve targets
  • Able to work flexible hours

Desirable

  • Previous experience in Customer Care
  • Is able to solve and handle customer’s complaints (complaints handling)
  • is conversant in another language besides Maltese and English
  • Email etiquette

 

Roles and responsibilities:

  • Handle incoming and outgoing telephone calls and providing assistance to customers’ enquiries and requests;
  • Resolve incoming customer queries and complaints to ensure customer satisfaction;
  • Process all calls in a timely, accurate and courteous manner;
  • Complete all related documentation and data entry to a high standard and within the set time parameters to ensure call availability;
  • Creatively looks for options, possibilities and choice for customers;
  • Sell solutions and deliver results to customers;
  • Ensure that the provision of excellent customer service levels are maintained and exceeded;
  • Ensure that there is adherence to the quality parameters, procedures and policies established by the Company;
  • Strive to reach one’s own set targets in order to be able to contribute towards the attainment of the Company’s own targets and standard levels;
  • Be responsible to develop and maintain a good working knowledge of the Company’s products, services and system(s);
  • Be sure to comply with all the Company’s client’s business processes, policies and legislation requirements;
  • To handle all client and customer contacts in line with our client’s defined standards, whilst keeping customer and company details completely confidential from external and third parties;
  • Engage in any other project or duty which the Company might assign from time to time.

 

If you are a suitable candidate please forward your CV and motivational letter to

germanjobs@blackpenrecruitment.com

 

We look forward to hearing from you soon!

Job Detail
  • Offered Salary14500