Customer Service Consultant – Australian Campaign, night shifts – Cape Town

Black Pen Recruitment
  • Post Date: October 26, 2018
  • Apply Before: November 26, 2018
Job Overview

A leading Global Contact Centre is seeking to employ Customer Service Consultants. With stunning, state of the art offices in the City Centre. The company has a wonderful employee centric culture where they understand the value of a happy team and are eager to see their staff develop.

Duties:

  • Handle all customer inquiries verbally and in writing
  • Identify customer needs to provide quality service
  • Manage and resolve customer service queries and complaints
  • Provide customers with accurate information on the products and services
  • Update existing customer information
  • Assist with claim queries
  • Investigate, resolve and process high volumes of customer enquiries to deliver quality customer service
  • Escalate calls

Requirements:

  • Neutral English Accent (Strong command of English)
  • Experience dealing with Australian Motor and Home Insurance customers (Advantageous)
  • Ability to work night shift
  • Matric
  • ITC and Criminal Clear
  • Typing 25+ wpm
  • 12 Months+ Customer Service Experience Required (Call Centre or Retail)
  • Good computer skills
  • Insurance Knowledge a bonus

Salary: R7,000.00 /month + R764 towards Medical Aid and 5% Pension + incentives based on performance

Job Types: Full-time, Permanent

What to include:

  • Detailed/updated cv (Please include month and year employed)
  • Reason for leaving last employment
  • Current salary
  • Required salary

Please email your detailed CV to bpojobs@blackpenrecruitment.com.

We’re looking forward to hearing from you!

Job Detail
  • Offered SalaryR7000 + Benefits