Customer Service Consultant – Cape Town

Black Pen Recruitment
  • Post Date: June 14, 2019
  • Apply Before: September 14, 2019
Job Overview

Our Client is a global BPO provider, specialising in technical consultancy, business process management and customer experience across a range of digital, social and traditional voice channels. With its global headquarters in Europe and Cape Town, focusing on transformational outsourcing is now looking for Customer Service Consultants to join their team in Cape Town.

Salary: R5 895 /pcm (R4 640 training period)

As a customer service consultant, you will manage all customer queries and requests in line with quality standards in order to ensure a positive customer experience that leads to customer satisfaction and retention.

Basic requirements:

  • Matric, Grade 12
  • Excellent written and verbal language skills in English
  • Clear Criminal and ITC record
  • Strong comprehension skills and conversational skills
  • Resilience (stress tolerance)
  • Advanced computer literacy – ability to speedily navigate various screens and systems effectively

Experience:

  • Minimum 1+ year customer service experience servicing international market
  • Previous Contact Centre Experience
  • Experience working with international Clients/Customers (highly advantageous)

Duties:

  • Identify customer needs to provide quality service
  • Undertake inbound and outbound calls
  • Escalates/transfers calls if required as per guidelines
  • Provide customers with accurate information on the products and services
  • Actions customer queries within the confines of operational and client policies and procedures
  • Ensures all queries identified as high risk are closely monitored and actioned promptly
  • Ensures all targets are met
  • Maintain accuracy of customer data
  • Handle customer concerns and objections
  • Establishes the customers’ needs by using expertise to diagnose and resolve problems
  • Demonstrates high attention to detail in all customer interactions in order to ensure all requests are resolved in an effective manner
  • Follow best practice procedures
  • Takes initiative and is proactive in ensuring his/her knowledge is relevant and up to date
  • Ensures accuracy and overall quality of work

What to include:

  • Detailed/updated cv (Please include month and year employed)
  • Reason for leaving last employment
  • Current salary
  • Required salary

Email your detailed CV to bpojobs@blackpenrecruitment.com

Looking forward to hearing from you!

Job Detail
  • Career LevelJunior
  • ExperienceLess than 1 Year
  • INDUSTRYCustomer Service Jobs
  • QualificationMatric Grade 12
  • Visa RequirementSouth African ID