French (European) speaking Customer Service Consultant – Johannesburg

This job has been Expired
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Black Pen Recruitment
  • Post Date: March 1, 2019
Job Overview

Our Client is a global BPO provider, specializing in customer experience in the Airline industry. With its global headquarters in Paris, France, focusing on transformational outsourcing is now looking for European French Customer Service Consultants to join their team in Johannesburg.

If you are fluent speaker of a European French (non-negotiable) and passionate about the customer service industry, then this job is for you!

Salary: Market related

Location: Parklands, Johannesburg

6 months contract with possibility to go full time

Working hours: rotating shift 9am-12am

As a customer service consultant, you will manage all customer queries and requests regarding the booking and planning of their travel arrangements in line with quality standards in order to ensure a positive customer experience that leads to customer satisfaction and retention.

Basic requirements:

  • Matric or International Equivalent of a Matric
  • Fluent written and verbal language skills in French and English (bilingual essential)
  • Excellent verbal and written skills
  • Strong comprehension skills
  • Excellent conversational skills
  • Advanced computer literacy – ability to speedily navigate various screens and systems effectively

Experience:

  • Minimum 1+ year customer service experience servicing individuals in French (essential)
  • Previous Contact Centre Experience
  • Experience working with international Clients/Customers (highly advantageous)
  • Travel/aviation/tourism industry experience (advantageous)

Duties:

  • Actions customer queries within the confines of operational and client policies and procedures
  • Identify customer needs to provide quality service
  • Escalates/transfers calls if required as per guidelines
  • Provide customers with accurate information on the products and services
  • Ensures all queries identified as high risk are closely monitored and actioned promptly
  • Ensures all targets are met
  • Maintain accuracy of customer data
  • Handle customer concerns and objections
  • Establishes the customers’ needs by using expertise to diagnose and resolve problems
  • Demonstrates high attention to detail in all customer interactions in order to ensure all requests are resolved in an effective manner
  • Follow best practice procedures
  • Takes initiative and is proactive in ensuring his/her knowledge is relevant and up to date
  • Ensures accuracy and overall quality of work

What to include:

  • Detailed/updated cv (Please include month and year employed)
  • Reason for leaving last employment
  • Current salary
  • Required salary

Email your detailed CV to foreignlanguagejobs@blackpenrecruitment.com

Looking forward to hearing from you!

Job Types: Full-time, Permanent

Job Detail
  • ExperienceLess than 1 Year
  • INDUSTRYCustomer Service Jobs
  • QualificationMatric Grade 12
  • Required languageFrench