German Customer Support & Content Writer

Black Pen Recruitment
  • Post Date: September 4, 2019
  • Apply Before: December 4, 2019
Job Overview

Would you like to work where others go on holiday with over 300 sunshine days per year?

Then, this is exactly the right thing for you!

Our Client is looking for an individual who is fluent in German and English to be responsible for all requests of our customers. Also you will be responsible for the processing of documents and translations.

Location: Malta

Salary: Starting on 23.000€ per year + Benefits (private health insurance + gym membership + Relocation support + monthly team activities/get togethers)


  • Fluent in both written and oral German and English
  • Strong communication skills
  • An exceptional eye for detail
  • Excellent team player

Roles and responsibilities:

  • Respond promptly and effectively to incoming customer enquiries through various

channels including: emails, phone and live chats

  • Proactively develop customer relationships by maintaining contact at an appropriate level
  • Ensure that more complex customer issues are followed up and resolved in a timely manner
  • Contribute to the on-going development and improvement of the customer


  • Feedback recurring customer issues to management and relevant internal department
  • Contribute towards successful achievement of customer service

own individual productivity, and agent satisfaction targets

  • Handling and processing of documents for verification
  • Creating content for affiliate websites and social media
  • Writing articles for newspapers and news sites (online and offline)
  • Handling translations from English to German


If you are a suitable candidate please forward your CV and motivational letter to


We look forward to hearing from you soon!