German speaking Client Support Representative – Cape Town

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Black Pen Recruitment
  • Post Date: January 10, 2019
Job Overview

Today we live in an information society. Are you excited to work on the forefront of software, online and AI industries? The Client Support Representative is a business-to-business support role which involves representing our clients’ services to existing clients across EMEA Region. The G2 Crowd has ranked our client as one of the Top 100 Software companies of 2018.

Our clients’ office spaces are collaborative, open working environments in which team work, learning and fun are the day-to-day norms. Each office consists of a number of small teams, ensuring that all of our clients’ employees have easy and frequent exposure to their managers and can quickly learn from those around them.

Main Duties:

  • To provide excellent customer service to clients across different markets globally
  • Be exposed and provide support to companies and organizations of all shapes and sizes
  • Support the customers to succeed with our clients’ proprietary software platforms
  • Maintain our clients’ customer Help Centre and localise self-serve content
  • Serve as a liaison between our clients’ technical team and account management team
  • Collaborate with team to achieve your collective and individual monthly and quarterly goals
  • Welcoming to change and high-volume environments

Requirements:

  • Fluent in German and English (write and speak on a business level)
  • University degree (any discipline)
  • Vital to have experience in either HTML, CSS, Freshdesk or Zendesk
  • Experience in live chat support is a plus
  • Exceptional communication & writing skills
  • Full computer literacy

Salary: R18 000, R21 600 OTE

Starting Date: February 2019

Job Type: Full-time, permanent

 

If you are fluent in German and ready to take on this exciting role, please send your CV to germanjobs@blackpenrecruitment.com

We’re looking forward to hearing from you!

Job Detail
  • Required languagefluent German