German speaking Customer Service Consultant

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Black Pen Recruitment
  • Post Date: March 11, 2019
  • Apply Before: April 11, 2019
Job Overview

Our Client is a global Contact Centre Solutions company, specializing in customer experience providing professional, quality, cost effective and efficient business support solutions to both local and international markets.

If you are fluent speaker of German language (non-negotiable) and passionate about the customer service industry, then this job is for you!

Salary: R18k – R21k CTC

Location: Cape Town, Airport Industria

Start date: April 1st (full training provided)

Working hours: Mon-Fri UK time zone 08h00-17h00 Weekend – rotational shifts

As a customer service consultant, you will manage all customer queries and requests in line with quality standards in order to ensure a positive customer experience that leads to customer satisfaction and retention.

Basic requirements:

  • Matric or International Equivalent of a Matric
  • Fluent written and verbal language skills in German and English (bilingual essential)
  • Excellent verbal and written skills
  • Strong comprehension skills
  • Excellent conversational skills and persuasive negotiation skills
  • International Call centre experience advantageous
  • Advanced computer literacy – ability to speedily navigate various screens and systems effectively
  • Clear criminal record

Experience:

  • Minimum 2+ year customer service experience servicing individuals in German (essential)
  • Previous Contact Centre Experience
  • Experience working with international Clients/Customers (highly advantageous)

Duties:

  • Actions customer queries within the confines of operational and client policies and procedures
  • Identify customer needs to provide quality service
  • Escalates/transfers calls if required as per guidelines
  • Provide customers with accurate information on the products and services
  • Ensures all queries identified as high risk are closely monitored and actioned promptly
  • Ensures all targets are met
  • Maintain accuracy of customer data
  • Handle customer concerns and objections
  • Establishes the customers’ needs by using expertise to diagnose and resolve problems
  • Demonstrates high attention to detail in all customer interactions in order to ensure all requests are resolved in an effective manner
  • Follow best practice procedures
  • Takes initiative and is proactive in ensuring his/her knowledge is relevant and up to date
  • Ensures accuracy and overall quality of work

What to include:

  • Detailed/updated cv (please include month and year employed)
  • Reason for leaving last employment
  • Current salary
  • Required salary

Email your detailed CV to germanjobs@blackpenrecruitment.com

Looking forward to hearing from you!

Job Detail
  • Experience2 Years
  • INDUSTRYCustomer Service Jobs
  • QualificationMatric Grade 12
  • Required languageGerman