This is a leading e-commerce marketing company that offers career opportunities in a highly skilled and competitive environment. Their products and services are created by a team of passionate people and marketed to an international audience. If you are driven, have passion, possess superior skill in your chosen field and want exposure in the online environment, working with clients across the world, in multiple currencies, then you could be the perfect fit.
- Responding to customer queries by telephone, email and online chats in Hindi language
- Processing and taking ownership of all incoming and outgoing contacts in a multimedia environment
- Processing pertinent information into relevant databases
- Customer relationship building & management
- Problem solving tasks during shift
- Handling and taking full responsibility for customer related queries
- Make outgoing calls and execute outbound campaigns to identified customers, e.g. welcome calls, failed purchases, etc.
- Performing extra tasks given by managers / shift supervisors as required
- Fluency in Hindi and English (verbal and written)
- Valid work permit for South Africa
- 1+ years’ call centre/ customer service experience
- Be available for 24/7 shift rotations
Salary: Market Related
Starting Date: asap
Job Type: full-time, permanent
If you are interested in the position, please forward your English CV to firstname.lastname@example.org
We’re looking forward to hearing from you!
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