Relocation to Cape Town? Norwegian Customer Service Agent

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Black Pen Recruitment
Job Overview

YOUR EMPLOYER:

This is a leading e-commerce marketing company that offers career opportunities in a highly skilled and competitive environment. Their products and services are created by a team of passionate people and marketed to an international audience. If you are driven, have passion, possess superior skill in your chosen field and want exposure in the online environment, working with clients across the world, in multiple currencies, then you could be the perfect fit.

R 18.000 p/m (£ 1.152 during training at London office)

YOUR JOB:

You will complete your job training in the company’s friendly and dynamic London office before transferring to their stylish and state-of-the-art Cape Town branch.

This position requires you to be a self-starter, self-motivated and goal-oriented. You need to be an analytical thinker with exceptional problem-solving skills and be able to work independently as well as in a team. You must also be able to handle confidential and personal matters professionally. This position requires excellent time management skills and an ability to adhere to schedules.

Your duties will include, but are not limited to, responding to all kinds of queries by the company’s German-speaking customers using telephone, email and live-chat. You will be required to process and take ownership of all incoming and outgoing contacts in a multimedia environment and process pertinent information into the relevant databases. You are expected to build and maintain strong customer relationships and take full responsibility for handling customer-related queries. You will also make outgoing calls and execute outbound campaigns to identified customers, such as welcome calls, failed purchases, etc.

The company covers the cost of obtaining your work visa and provides full relocation service.

Your working languages will be Norwegian and English.

You will work flexible shifts with operating hours Mo – Sun from 00h00 to 24h00.

YOUR SALARY:

R 18.000 p/m (£ 1.152 during training at London office)

+ fully paid training in London

+ the company covers the cost of obtaining your work visa

+ the company covers your flights to London and Cape Town

+ free accommodation in London

+ 3 months free accommodation in Cape Town

+ 10% shift allowance

+ R 6.250 quarterly performance bonus

+ R 12.000 travel allowance for your return flight

+ free catering during shifts

+ free gym membership

+ free massage service

Suitable applicants are encouraged to submit their CV to foreignlanguagejobs@blackpenrecruitment.com

Job Detail
  • Career LevelIntermediate
  • ExperienceLess than 1 Year
  • INDUSTRYCustomer Service Jobs
  • QualificationMatric Grade 12
  • Required languageNorwegian and English