Relocation to Malta? German speaking Customer Support Agent

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Black Pen Recruitment
Job Overview

Our client, one of the leading provider of complete iGaming solutions for operators, is looking for German speaking Customer Support Agents, for their Office in Malta.

As a customer support Agent, you will manage all customer queries and requests in line with quality standards in order to ensure a perfect customer experience.

You experienced already the Customer Service Industry, you’re highly target-driven and you prefer to work within a supportive environment – then this is the perfect opportunity for you!

Skills:

  • Native in German and well-spoken in English
  • Experience within the Customer Service industry
  • Strong communication, negotiation skills
  • Affinity for Teamwork
  • Familiarity with relevant computer systems
  • Ability to multi-task and stay organized
  • Ability to implement new skills
  • Manage time efficiently under pressure
  • Demonstrated sense of urgency

Salary: Market related salary

Additional benefits:

  • Offices based in the most popular location on the island – central Sliema
  • Performance based incentive
  • Loyalty Bonus
  • Additional incentives/gifts on offer every month for top performers
  • Additional government bonus
  • Weekday Breakfast!
  • Fruit & biscuits daily
  • Monthly happy hour! Time to have a beer and a bite to eat with your colleagues
  • 3 weeks in-depth initial training
  • Ongoing training programme
  • Develop your sporting abilities by joining the companies football team
  • Weekly classes offered at a fitness club
  • Private health insurance
  • Discounted price rates in many outlets on the island
  • 26 vacation days per year (when working a public holiday you have the option of either having a further day leave or an extra day’s pay)

Main Responsibilities

  • Responding to customer queries through various channels in German
  • Delivering a high level of service ensuring customer satisfaction
  • Selling effectively approach which is beneficial to the company & players
  • Maintain a positive, empathetic and professional attitude toward customers
  • Working independently and being trusted to make decisions to improve player satisfaction
  • Acknowledging and resolving customer complaints
  • Update customers portfolio on a regular basis includes all interactions, transactions, complaints etc.
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives

If you are interested in that position, please send you English CV to:

foreignlanguagejobs@blackpenrecruitment.com

We’re looking forward to hearing from you soon!

Job Detail
  • ExperienceLess than 1 Year
  • INDUSTRYCustomer Service Jobs
  • Visa RequirementWork Permit