Sales Customer Service Specialist

This job has been Expired
Black Pen Recruitment
  • Post Date: July 15, 2019
Job Overview

Our client, a B2B marketing agency based in Johannesburg is looking for a Response Specialist to joint their team.

Location: Johannesburg

Salary: Market related

Work experience: 2+ years in Sales and Customer Service

Education: An industry relevant qualification in Sales, Marketing, Communications or Advertising / Matric Certificate, Clear Criminal Record

Requirements:

  • An industry relevant qualification in Sales, Marketing, Communications or Advertising
  • Alternatively, you have a business Degree or Tertiary Diploma
  • Minimum 2 years’ experience working in Call centre/Marketing/Customer service
  • Minimum 2 years’ experience working in Call centre/Marketing/Customer service
  • An industry relevant qualification in Sales, Marketing, Communications or Advertising
  • Understanding of the relevant structures and processes in the agency

Roles and responsibilities:

  • Deliver call scripts accurately to potential customers when handling different topic
  • Data is continually updated throughout the execution process
  • Evaluate campaign performance
  • Monitoring of DM packages sent and delivered to prospective clients
  • To gain a full understanding of the entire campaign before commencing on calls and executions
  • Ensuring that each call is optimised and delivers the right message, in the right way, for the right response
  • Being able to multitask between one or more campaigns running concurrently
  • To ensure smooth running of all internal activities which ultimately result in delivery to client
  • To assist in solving problems, drafting internal and external communications
  • Support of all stakeholders
  • Supporting Production and Ops on Data collection/projects from inception to completion under their guidance (or in line with the brief)
  • You are required to develop an understanding of the full range of services Client offers and be able to work with Centre of Excellence to learn and grow

If you are a suitable candidate please forward your CV and motivational letter to bernadettacoetzee@blackpenrecruitment.com

We look forward to hearing from you soon!

Job Detail
  • Career LevelIntermediate
  • Experience2 Years
  • INDUSTRYCustomer Service Jobs
  • QualificationCertificate
  • Visa RequirementSouth African ID