SQL IT Application Support Analyst

This job has been Expired
Black Pen Recruitment
  • Post Date: April 26, 2019
Job Overview

Our Client is a leading software provider for compliance and risk management in the financial services industry. Founded in Switzerland, enhancing their services worldwide by expanding the customer service team in Cape Town, South Africa. Now searching for an SQL IT Application Support Analyst to join their team.


Knowledge of other language is an advantage, e.g. German, Italian, Portuguese, Spanish, French.



  • Intensive training in software and support on and off the job
  • Variable Working hours (e.g. due to the traffic situation)
  • Salary market related
  • Medical Aid 50%
  • Internet reimbursement



  • Fluent in written and spoken English (confident in business communication).
  • Allowed to work in South Africa (permanent resident or valid work visa)
  • University degree in Computer Science or similar qualification
  • 3-5-year work experience in customer oriented IT and support roles (remotely)


Main Responsibilities:

  • After sales support of our customers in Europe, Middle East, Africa and Americas
  • Discuss technical requirements to fit our solution into customers IT environment
  • On-site or remote installation and configuration of our software
  • Presentations to prospects and presales, and training of users at our customers
  • Customer support after installation for software or hardware problems
  • Maintain accurate records in CMS of the tasks performed
  • Write documentation: manuals and user guides


Experience and qualifications:


  • Very good knowledge of MS Windows OS 7/8/10 and Windows Server OS 2008 R2 or newer for analyzing system configuration of our customers for the integration of our solution
  • Knowledge of Database Solutions, especially MS SQL Server 2012 or newer for installation, administration, maintenance and support
  • Programming of scripts of simple complexity (Transact-SQL)
  • Knowledge of C#, Visual Basic and .NET environments
  • Knowledge of Web-Applications and modern Web-Technology (ASP.NET, SOAP)
  • Installation and configuration of Web-Applications/Web-Services in MS Windows environment
  • Knowledge of network environments
  • Good presentation skills and pleasure to interact with customers
  • Willing to travel for training and customers installations from time to time
  • Willing to work Out of Hours (with compensation)
  • Own vehicle and Driver License




  • Experience in analysis and specification of customers’ requirements including: API implementations, design and installation of Proof of Concept projects and assistance in completion of technical Requests of Proposals (advantageous)
  • Experience in Business Analysis and documentation of Business Requirements using mockups (advantageous)

If you are a suitable candidate, please forward your CV to


We are looking forward to hearing from you!

Job Detail
  • Experience3 Years
  • QualificationDiploma
  • Branchsoftware provider
  • Visa RequirementWork Permit